FAQs
Shipping & Delivery
What are your shipping options?
Parcel Post and Express shipping options for orders within Australia.
How much does shipping cost?
Shipping within Australia is $10 for Parcel Post and $15 for Express shipping.
What are the processing times for orders?
Orders are typically dispatched within 1-2 business days, excluding weekends and holidays.
How long does it take for orders to be delivered?
Delivery times vary depending on the shipping method selected and the destination within Australia.
Parcel Post shipping usually takes 3-7 business days, while Express shipping can take 1-3 business days.
Can I track my order?
Yes, tracking information will be provided once your order has been dispatched. You can track your order using the tracking number provided in the shipping confirmation email.
Refunds
Policy
All sales are final. There are no refunds for any products purchased on our website.
If you receive a defective or damaged product, please email mail@bygeoj.com with your name and order number within 7 days of receipt and we will arrange for an exchange of the defective or damaged item.
Product
Is there an SPF rating for the UV Head Veil?
The SPF (sun protection factor) value for the UV Head Veil is currently undisclosed. Here is a little context around why that is:
- The UV Head Veil was created as if it were a sun care product with the top three of four ingredients (excluding alcohol which carries the product onto the hair) containing a range of UVA and UVB filters. You can read about them all on the Ingredients page.
- The reason why the SPF rating is currently undisclosed is due to financial restraints. This is not to say the product does not contain an SPF rating, just that it cannot be labelled as such. Being a fully self-funded small business, the amount of money it costs to label a product with SPF was out of my current scope, however, it is my intention (and dream!) to grow this brand and be able to evolve this product in future.
- I knew that I had to bring this idea to life regardless of these limitations so I created a product with so many other nourishing ingredients and benefits for the hair and scalp that sun protection was a bonus.
- Never forget: Prolonged high risk sun exposure should be avoided. Reapply frequently and use in accordance with directions for effective UV protection. Pair with a hat, headscarf or some shade as part of your daily sun care routine.